Customer Care Representative required at Canpel Revenue Services

    Canpel Revenue Services

    Full Time
    Lagos
    Posted 2 weeks ago

    Canpel Revenue Services has invited the application for the post of Customer Care Representative.

    Job details and other information are given below, please read it carefully before applying to Job.

    Job Title :Customer Service Representative
    Job Location :Agege, Lagos
    Job Requirements :High School Diploma, General Education degree or equivalent
    Experience :2-3 years work experience
    Deadline to apply for Job :30th November, 2020
    Salary :NGN70,000 – NGN75,000 monthly.

    Job Description

    • Customer Service Representative is to manage customer queries and complaints.
    • Process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

    Responsibilities

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • High School Diploma, General Education degree or equivalent with 2-3 years work experience.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

    Salary
    NGN70,000 – NGN75,000 monthly.

    Application Closing Date
    30th November, 2020.

    How to Apply
    Interested and qualified candidates should send their CV to: recruitment@canpelrevenue.com.ng using the Job Title as subject of the email.

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    Job Features

    Job CategoryAdministration / Office / Operations
    Deadline30th November, 2020

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